Question 1

What forms of payment are accepted?

Accepted Answer

We accept payments via check, wire transfer, and zelle.

Question 2

How long will it take to print and cast my file(s)?

Accepted Answer

Turnaround time for printing and casting is 1-3 business days.

Question 3

Do you offer credit? If not when is payment due?

Accepted Answer

To be considered for credit, please fill out the form on our website. We will review it once it is filled and make a decision. Even with credit, account balances must be fully closed within 7 days of the invoice date. If you do not need or do not qualify for credit, payment is due in full at pick-up, and/or before we ship your items should you need shipping.

Question 4

Can you provide fully finished jobs from start to finish?

Accepted Answer

Yes we do offer finished jobs. Contact us for more information.

Question 5

Do you offer shipping?

Accepted Answer

Yes we do offer shipping upon request. All packages come with insurance in case of loss, theft, or damage. Shipping costs are added on the invoice.

Question 6

Is there a minimum or maximum order quantity?

Accepted Answer

We do not have a minimum quantity on the pieces our clients need. Even if it is only one piece we will cast it. However, we do have a minimum that needs to be met for the each flask/casting tree. For example, if we only get one or two pieces that need to be cast in 10K Yellow, we will wait a couple more days until we receive more of them.

Question 7

Are my files shared with anyone?

Accepted Answer

No, your files are protected and are not shared with anyone for any reason.

Question 8

Can I store my files with you?

Accepted Answer

Yes, we can store files temporarily.

Question 9

What steps do you take to keep files confidential?

Accepted Answer

All files are placed in password protected folders; emails are cleared at the end of every day; and files deleted at the request of the owner. We also recommend that our clients use applications that only provide access to file(s) for a limited amount of time, after which access expires.

Frequently Asked Questions