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Frequently Asked Questions
We accept payments via check, wire transfer, and zelle.
Turnaround time for printing and casting is 1-3 business days.
To be considered for credit, please fill out the form on our website. We will review it once it is filled and make a decision. Even with credit, account balances must be fully closed within 7 days of the invoice date. If you do not need or do not qualify for credit, payment is due in full at pick-up, and/or before we ship your items should you need shipping.
Yes we do offer finished jobs. Contact us for more information.
Yes we do offer shipping upon request. All packages come with insurance in case of loss, theft, or damage. Shipping costs are added on the invoice.
We do not have a minimum quantity on the pieces our clients need. Even if it is only one piece we will cast it. However, we do have a minimum that needs to be met for the each flask/casting tree. For example, if we only get one or two pieces that need to be cast in 10K Yellow, we will wait a couple more days until we receive more of them.
No, your files are protected and are not shared with anyone for any reason.
Yes, we can store files temporarily.
All files are placed in password protected folders; emails are cleared at the end of every day; and files deleted at the request of the owner. We also recommend that our clients use applications that only provide access to file(s) for a limited amount of time, after which access expires.
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